Knowledge Base
Browse our articles and guides to find answers to common questions.
5 categories·30 articles
G
Getting Started
Learn the basics of using SignMeHere
6 articles
How to sign a document
Step-by-step guide for signing a document you received via SignMeHere.
4 viewsUpdated May 26
Creating your SignMeHere account
How to sign up, verify your email, and set up your organisation on SignMeHere.
4 viewsUpdated May 26
Setting up your signature
Create and save a reusable signature so you can sign documents faster.
3 viewsUpdated May 26
How to contact support
The best ways to reach our support team for help with your account or documents.
5 viewsUpdated May 26
How to send a document for signature
Upload a document, add signers, place signature fields, and send it for signing.
3 viewsUpdated May 26
Understanding document statuses
What each document status means and what actions are available at each stage.
4 viewsUpdated May 26
A
Account & Security
Manage your account settings, security, and login
5 articles
Understanding user roles and permissions
What each role can do in your SignMeHere organisation.
3 viewsUpdated May 26
Keeping your account secure
Best practices for securing your SignMeHere account and protecting sensitive documents.
3 viewsUpdated May 26
How to reset your password
Forgot your password? Here is how to reset it and regain access to your account.
4 viewsUpdated May 26
Managing your profile and notification preferences
Update your name, email, notification settings, and personal preferences.
3 viewsUpdated May 26
Adding and managing team members
Invite colleagues, assign roles, and manage your organisation's team.
4 viewsUpdated May 26
D
Documents & Signing
Everything about sending and signing documents
9 articles
How to cancel or resend a signature request
Cancel an in-progress request or resend invitations to signers.
3 viewsUpdated May 26
How to check document status
Track signing progress and see who has signed and who is still pending.
2 viewsUpdated May 26
Supported file formats and size limits
Which file types you can upload and the size limits for documents.
2 viewsUpdated May 26
Using document expiry and reminders
Set expiry dates and automatic reminders to keep signing on track.
1 viewsUpdated May 26
Downloading completed documents
How to download signed PDFs and evidence packs from your dashboard.
1 viewsUpdated May 26
Working with document templates
Create reusable templates for documents you send frequently.
1 viewsUpdated May 26
Understanding sealed PDFs and evidence packs
What happens after all parties sign — sealed documents and audit evidence.
2 viewsUpdated May 26
Setting signing order
Choose between parallel and sequential signing, and configure the order.
2 viewsUpdated May 26
Adding and configuring signature fields
How to place, configure, and assign fields on your documents.
2 viewsUpdated May 26
B
Billing & Plans
Billing, subscriptions, and plan management
4 articles
Managing your payment method
Update your credit card, view invoices, and manage billing details.
3 viewsUpdated May 26
How to upgrade or downgrade your plan
Change your subscription plan and understand how billing adjustments work.
2 viewsUpdated May 26
SignMeHere pricing plans explained
Compare the features and limits of each SignMeHere plan.
2 viewsUpdated May 26
How billing and subscriptions work
Understand billing cycles, proration, and how subscription changes are handled.
1 viewsUpdated May 26
T
Troubleshooting
Solutions for common issues and errors
6 articles
Signer did not receive the signing email
What to do when a signer reports they have not received the signing invitation.
3 viewsUpdated May 26
Document stuck in sending or processing
What to do when a document stays in Sending or Processing status for too long.
3 viewsUpdated May 26
Upload errors and how to resolve them
Fix common file upload errors when sending documents for signature.
3 viewsUpdated May 26
Mobile signing troubleshooting
Resolve issues when signing documents on a mobile phone or tablet.
2 viewsUpdated May 26
Browser compatibility and recommended settings
Which browsers work best with SignMeHere and how to configure them.
3 viewsUpdated May 26
Signature fields not appearing for signer
Troubleshoot when a signer cannot see the fields they need to complete.
3 viewsUpdated May 26
Can't find what you're looking for?
Our support team is here to help you with any questions.
Submit a Support Ticket